Customer Service Advisers – Czech

  • Customer Service - General
  • Bulgaria, Sofia
  • Language: Czech

CareersinBulgaria.eu

  1. Status

Respond now!

Company profile


Our client is one of the world leaders in outsources customer service experience. For over 30 years of existance, the company grew to 70 000 passionate associates in more than 22 countries. They collaborate with some of well-known global brands in the field of technology, financial services, retailers and more.

In Sofia, Bulgaria, there are over 800 employees, supporting customers from different parts of Europe.

The job

We are looking to grow the Czech team of expert Customer Service Advisers. With full training provided, you will support customers who are having challenges and are contacting us via phone, email or chat. Delivering a world class customer experience is key, and as part of this you will offer eligible customers the best service.

  • Communicate via telephone, mail and/or chat with existing customers in order to solve their inquiries
  • Give information about the product or service to existing customers and prospects
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Proactively propose improvements and feedback in processes 
  • Maintain information in the system
  • Forward the more difficult inquiries to higher level if necessary

We ask

  • Fluent in spoken and written Czech
  • With very good command of English
  • Excellent communicator
  • You enjoy working with customers
  • Good computer literacy (MS Office)
  • Previous customer service experience is a plus, but it is not mandatory

Please only apply if you have an EU/EEA nationality or work permit!

Work permission:

Yes, I am a national of a EU/EEA country, I have general work permission for the country of the vacancy I applied for

We offer

  • Competitive remuneration scheme including monthly performance bonus
  • Social package including: additional healthcare insurance; gift vouchers; free ice-cream and fruits; social team activities
  • Variety of discounts in leading brands
  • To join a young and dynamic team in multinational environment
  • Opportunities for long-term professional career
  • Internal trainings and development accordingly global standards
  • Friendly and accessible office location
  • Opportunity for flexible working hours
  • Charity activities, team buildings and sport events

Shortlisted candidates (applications that show evidence for language skills required and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, you can reach us via online chat at careersinbulgaria.eu.

Tagged as: , ,

Related Jobs
  • CareersinBulgaria.eu
    Finance & Banking Jobs
    Sofia,Bulgaria

    Status Respond now! Company profile Would you like to join the most fast growing provider of the broker's market ? Are you high motivated and can you handle it to work & think fast and help customers in your NATIVE language on a manner that
  • CareersinBulgaria.eu
    Customer Service - General
    Sofia,Bulgaria

    Status On hold Company profile Founded in 2004, our client has become the largest independent BPO provider in Bulgaria. They currently have an operational capacity of 1000 seats split in two locations – Sofia, Bulgaria and Skopje, Macedoni
  • CareersinBulgaria.eu
    Customer Service - General
    Sofia,Bulgaria

    Status Top level job Company profile Work in the international iGaming online betting industry! Combine your sports knowledge with your customer service skills and have fun working in the Swedish team of this great employer. The j